"It may sometimes occur that things don't go entirely as planned. We recommend you to first make complaints known to us by emailing us at If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur at
Additionally, for consumers in the EU, it is also possible to register complaints via the European Commission's ODR platform. This ODR platform can be found at If your complaint is not already being dealt with elsewhere, you are free to lodge your complaint via the European Union's platform."

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